Terms & Conditions

Welcome to the pipetto.co.uk website terms and conditions for use. We know that they are boring but they are important. These terms and conditions apply to the use of this website and by accessing this website or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions then please leave the site. 

If you have any questions relating to these terms and conditions then please contact us before placing your order either by email at support@pipetto.zendesk.com.


“Conditions" means these terms and conditions and the Special Conditions; "Special Conditions" means the terms and conditions in the Product Description; "Users" means the users of the Website collectively; "Personal Information" means the details provided by you on registration; "We/us" means Pipetto Ltd; "Website" means the website located at www.pipetto.co.uk or any subsequent URL which may replace it; "Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer; "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and "You" means a user of this Website.


Use of the Website

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions. 

You warrant that: The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and You will notify us of any changes to the Personal Information by contacting our customer services team by email support@pipetto.zendesk.com.
Failure to do so and any resulting errors will be the onus of the user, and not of Pipetto Ltd. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Our rights 
We reserve the right to: Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website. 

Third party links 
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Public forums and user submissions 
The Website owner is not responsible for any material submitted to the public areas by you (which include bulletin boards, hosted pages, chat rooms, blogs, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by Pipetto Ltd. Pipetto Ltd reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may: Defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties; Publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information; Post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of Pipetto Ltd and/or a third party's computer system and/or network; Violate any copyright, trademark, other applicable Great Britain or international laws or intellectual property rights of Pipetto Ltd or any other third party; Submit contents containing marketing or promotional material which is intended to solicit business. 

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation.

When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, email address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We will not store your credit card or other payment information. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website. We may collect this information even if you do not register with us. You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service. 
We use your information only for the following purposes: Processing your orders; For statistical or survey purposes to improve this Website and its services to you; 
To serve website content and advertisements to you; 
To administer the Website; 
If you consent, to notify you of products or special offers that may be of interest to you. 
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, email or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003. When you create a shopping account while ordering online you will be given the option to receive information from Pipetto Ltd by email about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by emailing us at support@pipetto.zendesk.com
Your personal information will be disclosed to reputable third parties who will help process your order. Pipetto Ltd requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation. We will not release your Personal Information to any company outside of Pipetto Ltd for mailing or marketing purposes. You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.
When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, special offers and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received. 
We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept Cookies you will be unable to use this Website. 
Please check back frequently to see any updates or changes to our privacy policy. 

Purchase of Products

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Contract creation and electronic contracting
The technical steps required to create the contract between you and us are as follows:
* You place the order for your products on the Website by pressing the place order button at the end of the checkout process.
You will then be guided through the process of placing an order by a series of simple instructions on the Website: * We will send you an order acknowledgement email detailing the products you have ordered - this is not an order acceptance from Pipetto Ltd.
* As your product is shipped from our warehouse we will send you a despatch confirmation email - order acceptance and the completion of the contract between you and us takes place on the despatch to you of the Products ordered, unless we have notified you that we do not accept your order, or you have cancelled your order. Non-acceptance of an order may be a result of one of the following:
The product you ordered being unavailable from stock or our inability to obtain authorisation for your payment

Pre-Ordered Items

Any items on pre-order will be shipped as soon as we receive them from manufacturer.

Pre-Order products will state an expected delivery date in the product description; however this may be subject to change due to circumstances beyond our control. We will keep you updated should any changes to the delivery date occur, and of course, you can request a refund at any point up to the dispatch date at which the normal returns policy will apply.

Please note that any additional duty or customs charges applicable in the destination country are payable by the recipient.

Description of products
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including product descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy.

We have made every effort to display as accurately as possible the colours of our products that appear on pipetto.co.uk. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate. 

Pricing Policy
Prices shown on the Website are in GBP and are inclusive of VAT at the applicable rate unless you have selected an alternative country where VAT is not chargeable. 
The GBP price of a product displayed on the Website at the time the order is accepted will be honoured, except in cases of patent error. If you are a customer whose credit card is not denominated in Sterling, the final price will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.  Voucher codes are subject to individual terms & conditions and in most circumstances cannot be combined. 


Any promotional code must be used in the checkout and cannot be retrospectively applied to any order.

Please note that we do not offer a price comparison or matching policy on this website.


Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. 
You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. 

Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website. 

Limitation of liability 
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade. 

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer nor does it affect your contract cancellation rights. 
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for: Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or Any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees. 

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the conditions and shall not affect the validity and enforceability of any of the remaining provisions of the conditions.

Each provision of the conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire Agreement
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Pipetto Ltd and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England. Contact The registered company address of Pipetto Ltd, Ladbroke Grove, London, W11 1PN. VAT Registration, 976403008 

Orders and Returns

Track your order
To check your order status please log into your account, click on My Orders in the My Account section and then click on the View Order link to see the status and any carrier tracking information where available.Pending means that your order has not been processed yet 
Processing means that your order is in the warehouse 
Completed means that your order has been despatched 
Closed means that your order has been cancelled (and/or refunded as appropriate) 
If your order is obviously incomplete or damaged then please email our customer service team at support@pipetto.zendesk.com.. 


We’re happy to accept returns so long as products are returned in original condition (including packaging) within 14 days of receipt. We strongly advise that you obtain proof of postage, for your own cover in case any losses occur. Returns are hassle-free, within 14 days from receiving the item. Create your return in our returns portal.  Refunds issued within 7 days of receipt via the orignal payment method. 

We’ll notify you by e-mail of your refund once we’ve received and processed the returned item. We aim to process all returns within 5-7 days or receipt.

Unfortunately, we can only refund products purchased directly through our website. If you purchased your Pipetto product from a retail store and would like to return it for a refund or exchange, please contact the reseller directly.


We're unable to process exchanges. If you wish to exchange a product please follow our returns procedure to return the original goods and place a new order. This is the fastest way to receive your new item.

You can expect a refund to be processed using the original payment method within 5 business days of our warehouse receiving your return.

For your protection please return goods to us using a service that requires a signature on delivery and please retain your proof of posting. 


10% Discount Newsletter Sign up & Promotional Discounts 

When you enter your email in our newsletter sign up a one-time use code is displayed for your order.  This contains a promotional code that will need to be entered at the check out in order to receive the discount.  Please note that we cannot offer a 10% refund once an order has been placed and promotional codes and discounts cannot be used together.  This offer has no cash value and is valid on your first order only.

Lifetime Warranty - Definition

We offer a Lifetime Warranty for the duration of the use of your case. Lifetime does not mean a persons lifetime, but the lifetime of your device. For most people who regularly upgrade their iPhone this is every 12 to 24 months. For iPad users this is 24 months and at our discretion thereafter. Just as you would expect any other consumer goods, such as a pair of leather shoes or washing machine, things wear out over time.

However, if any product fails to function as intended as a result of component or construction defects we will gladly offer a repair or replacement.

The warranty does not cover any damage caused by misuse or neglect, accidents, normal wear and tear, exposure to extreme temperatures, solvents, acids, water, or damage by common carrier. Due to the nature of the natural materials used in our products, we are unable to offer replacement or repair for the natural wear of materials. We always strive to keep all our customers happy and do so in-line with the Consumer Rights Act 2015 and Distance Selling regulations.

** Unfortunately, we are unable to offer a warranty on second hand items, items purchased on eBay or through other clearance retailers.  Proof of purchase is required.  


How do I know if my issue is covered?

The litmus test that we use to consider if an item is faulty is: “Has this product stood the test of time for long enough to show there was no manufacturing defects with the manufacturing of the product?

Sale of Goods Act deems this time frame to be 6 months. However, we consider the product should last for the lifetime of your device. For most people, this is 12 months for an iPhone and 12-24 months for iPad. Over 12 months, the Lifetime Warranty is at our discretion.

Examples of things that are covered: 

Included but not limited to: Stitching coming apart, de-lamination of materials, material breaking or degrading.

Examples of things that aren't covered are: 

Included but not limited to: General wear and tear, breakage from a result of the case being dropped or mistreated, delimitation or damage to materials as a result of water damage or similar. Wear and tear of natural leather is not covered under warranty.

Please note that our Lifetime Warranty starts on the day of purchase, not the date that a product is registered.  The Lifetime warranty will not be renewed upon repair or replacement of the product.

Delivery charges
Should you buy a product online and you change your mind about it, providing you notify us in writing within 14 calendar days of receiving it we’ll refund the purchase price of the item.  Unfortunately shipping charges are non-refundable, unless a product is delayed for any reason or faulty on arrival.

None of the above conditions affect your statutory rights when goods are faulty, or not as described.