Lifetime Warranty

We offer a Lifetime Warranty on our products for the duration of the life of your device. Just as you would expect any other consumer goods, such as a pair of leather shoes or jeans, things do wear out over time.  

The Sale of Goods Act deems the goods 'not faulty' if they perform as intended for  6 months. However, we stand behind the quality of our products and we think the product should last for the lifetime of your device. For most people, this is around 24 months for a MacBook or iPad. Over 24 months, the Lifetime Warranty is at our discretion.

The litmus test that we use to consider if an item is faulty is: “Has this product stood the test of time for long enough to show there was no manufacturing defects with the product?” 

If not, then if any product fails to function as intended as a result of component or construction defects within the lifetime of the device, then your case should be covered under our warranty policy.

What's covered and what isn't:

Please note, the warranty does not cover any damage caused by misuse or neglect, accidents, normal wear and tear, exposure to extreme temperatures, solvents, acids or water. We are unable to offer a replacement or repair for the normal wear of materials. We always strive to keep all our customers happy and do so in-line with the Consumer Rights Act 2015 and Distance Selling regulations.
  • Examples of things that are covered:  Stitching coming apart, de-lamination of materials, material breaking or degrading.
  • Examples of things that aren't covered are:  General wear and tear, breakage from a result of the case being dropped or mistreated, damage to materials as a result of water damage or similar. 

Please note that your Lifetime Warranty starts on the date of purchase.  The Lifetime Warranty will not be renewed upon replacement of the product.

To make a warranty claim:

If you purchased directly from www.pipetto.co.uk:

For customers who have purchased directly from us (either via our website or our Amazon store), and your product meets the above criteria, we will gladly offer a like-for-like replacement.  Where the original item is out of stock or discontinued, the nearest like-for-like product will be offered.  To make a claim, please fill out our claim form.

We aim to reply to all enquiries within 2-3 business days.

If you purchased from another website or retailer: 

For customers who have purchased from another website or retailer, you will need to return the item to the retailer with original proof of purchase for refund or replacement (in line with each retailers own policy) where claims meet the above warranty terms.