Our Returns Policy

Something not quite right? No problem.

Returns are hassle-free, within 14 days from receiving the item.

Create your return in our returns portal.


We're unable to process exchanges. If you wish to exchange a product please follow our returns procedure to return the original goods and place a new order. This is the fastest way to receive your new item.

You can expect a refund to be processed using the original payment method within 5 business days of our warehouse receiving your return.

Still Need Help?

We aim to reply to all enquiries with 1 business day.
Monday - Friday: 9:00 - 17:00 GMT
Email Us: support@zendesk.pipetto.com